Shipping delays during Covid-19
Due to COVID-19, shipping distribution centers are practicing social distancing protocols in their warehouses to keep their employees safe. Health and safety is the highest priority. This may cause a shipping delay in your order. We apologize for the inconvenience during this challenging time.
- Processing time is separate from shipping time.
- Orders are processed Monday-Friday (excluding holidays). Processing time requires 7-14 days.
- Shipping time is based off the method selected by the customer at checkout.
- Shipping timelines do not apply to orders shipped to APO/FPO addresses.
- All shipping times are an estimation and cannot be guaranteed.
|Domestic: USPS First Class Mail Or FedEx||1 – 3 Business days||Calculated at checkout based on order size|
|International: Priority Mail||6 – 10 Business days||Calculated at checkout based on order size and destination|
Shipping fees are non-refundable. For items returned to Prince Jewelers due to an undeliverable addresses or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
Prince Jewelers does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.
Prince Jewelers is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.